FREQUENTLY ASKED QUESTIONS

Are Malaïcka Lashes cruelty-free?

Yes, Malaïcka Lashes are cruelty-free. No animals were harmed in the making of this product
Can the lashes be reused?

Yes, all lashes can be reused with proper care. Please go on our IG page Malaïcka_Lashes and you’ll be able to see and have all the information on how to properly care for your lashes.
Does Malaïcka Lashes come with lash adhesive?

No, Malaïcka Lashes do not come with lash adhesive. You can use any lash adhesive to apply on your lashes.
Do you ship internationally?

No, not at this moment.
Do you offer exchanges and returns?

No, all sales are final due to the nature of the item(s) and sanitary purposes there are NO refunds or exchanges.
What do I do if my package(s) has been lost or stolen?

Unfortunately, Malaïcka Lashes is not responsible for any lost or stolen items. Once tracking number has been sent out.
Oops..., I accidentally put in the wrong address what should I do?"

You have 24 hours from the time you had place your order to email help.malaickalashes@gmail.com with the correct address. ALWAYS PAY ATTENTION to the address you want your item(s) be shipped to.
What happen if 24 hour has been passed with the wrong address and it has been process with a tracking number?

Unfortunately, Malaïcka Lashes will not be responsible for any shipping cost. FYI: Next step you CAN try is to get in contact with USPS and ask them to forward your package. USPS will make every effort to assist you as much as they can.
My tracking number is not showing up any information?

Tracking number are emailed to you the moment your orders are shipped out. Just know USPS usually update tracking number within 24-48 hours. Once they scan of your shipment. Please check back within 24-48 hours. If you still haven’t seen your tracking number information contact us at help.malaickalashes@gmail.com.